Frequently Asked Questions
What materials are used in Lustra Jewelry?
Lustra Jewelry is crafted using high-quality metals, including sterling silver, gold plating, and premium stones to ensure durability and elegance.
What is your return policy?
We offer a 14-day return policy. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
How should I care for my jewelry?
To maintain the shine and quality, keep your jewelry away from harsh chemicals, moisture, and store it in a dry place when not in use.
Are your products sustainable?
Yes, Lustra Jewelry is committed to sustainability, using eco-friendly practices in both production and packaging to minimize environmental impact.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
How do I know my ring size?
We provide a detailed size guide on our website. You can also contact our customer service for assistance in determining your correct ring size.
Do you offer free shipping?
Yes, We offer free shipping on all orders over €50.
How can I contact customer service?
You can reach our customer service team via email or our online chat support. We’re here to assist with any questions or concerns!